The price of security is eternal phone calls

This city government is going through an extended validation process with one of its IT security providers, according to a pilot fish in the loop.

“I got an email that said to call them, since they couldn’t reach me at the number they had,” fish says. “That’s no surprise, because the number isn’t mine — it’s our Human Resources main line.

“I’ve told them in the past to call me at my actual number for this, but they always insist that they need a ‘published’ number.”

After yet another round of this for the new security certification, fish calls customer support for the security outfit and suggests they replace the HR number with the number for the city’s IT department. That’s on the city’s official website, so it should qualify as “published.”

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Source: | Security

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