Success! (in more ways than one)

Government office is rolling out remote desktop connections over VPN for some of its users, and not everyone is jumping on board, reports a pilot fish working there.

“I was staffing our support desk when one of these users called in from home, two weeks after we had set up the provisioning task for him,” fish says.

“He admitted he wasn’t the most proficient with computers, so he had his wife with him to help, and wanted to get going on the process.”

Fish explains the steps, and quickly determines that the user didn’t respond to the provisioning task until the day before — when it had already expired.

No problem, fish says, I’ll regenerate the task. That will take an hour, but in the meantime I can remote into your laptop and we can make sure it meets the minimum requirements.

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Source: | Security

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